1 business day
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Please contact me if you have any problems with your order.
1. What information we collect
In order for us to process your order, you must provide us with certain information (which you have authorized Etsy to provide to us). This includes their name, email address, postal address, payment information and details of the product they are ordering. You also have the option to provide us with additional personal information (e.g. for a custom bag) if you contact us directly.
2. Why we need your information and how we use it
We rely on a number of legal bases to collect, use and share your information. Namely:
where we need your information to provide our services, for example to process your order, resolve disputes or provide customer support;
if you have given your express consent (which you can revoke at any time), for example by subscribing to our newsletter distribution list;
when necessary to comply with a legal obligation or court order, or in connection with a legal claim, such as retaining information about your purchases for tax purposes; and
3. Sharing and Disclosure of Information
Customer data is important to our business. We only release your personal data for specific reasons and under very specific circumstances, as follows:
Etsy: We share information with Etsy as necessary to fulfill our obligations under Etsy's Seller Policy and Terms of Service.
Service Providers: We engage certain trusted third-party service providers to perform tasks and provide services for our store, such as parcel services. We share your personal information with these third parties, but only to the extent necessary to perform those services.
Business Transfers: If we sell our business or merge with another, we may disclose your information as part of that transaction, to the extent permitted by law.
Compliance with Laws: We may collect, use, retain and share your information when we have a good faith belief that doing so is reasonable and necessary to: a) respond to legal process or governmental requests; b) enforce our contracts, terms and policies; c) prevent, investigate and correct fraud and other illegal activities, security or technical problems; or d) protect the rights, property and safety of our customers or others.
4. Data Retention
5. Transfer of personal data to countries outside the EU
We may store and process your information through third party hosting services in the United States and other countries. As a result, we may transfer your personal information to countries that have data protection and regulatory surveillance laws that differ from the relevant laws in your country. Where we are deemed to transfer information about you outside of the EU, we rely on the EU-US Privacy Shield as the legal basis for the transfer because Google Cloud is EU-US Privacy Shield certified.
6. Your Rights
If you reside in certain regions, including the EU, you have a number of rights in relation to your personal information. Some of these rights are general and others are specific. These rights are described below:
Access: You may have the right to access and receive a copy of the personal information we hold about you by writing to us using the contact information below.
Modification, Restriction, Deletion: You may also have the right to modify your personal information, restrict our use of that information, or delete it. Except in exceptional circumstances (e.g. where we need to keep data for legal reasons), we will generally delete your personal data upon request.
Objection: You can object 1. to us processing some of your data in relation to our legitimate interests and 2. to receive marketing messages from us, having previously given your express consent. In such cases, we will delete your personal data unless we can demonstrate compelling legitimate grounds for its continued use or it is required for legal reasons.
Complaint: If you reside in the EU and wish to raise a concern about our use of your information - without prejudice to any other rights you may have - you have the right to raise a concern with your local data protection authority.
How to contact us
Within the meaning of the EU General Data Protection Regulation, we, AnnaBelle, are the data controller for your personal data. If you have any questions or concerns, you can contact us at firstname.lastname@example.org. Alternatively, you can write to us at the following address: